On a Lufthansa flight between New York, JFK and Frankfurt Airport, the crew aboard the Lufthansa jet went the extra mile to make sure that a deaf passenger felt included.
Stockholm based writer/producer, Antonia Rodrigues da Silva was travelling to Germany from New York last month and decided to take to social media to thank the Lufthansa crew for making her feel so welcome.
On her Instagram account, Antonia posted photos of the napkins and even made a short video to express her feelings, saying: “I want to say thank you to Jan, Len, and Anna for making my flight more comfortable and making me feel included. All those small things matter.”
he also posted on Facebook as well, writing: “I want to say thank you for making my flight more comfortable and making me feel included … Like knowing that WiFi doesn’t work, what are we are going to eat or if we will arrive on time … All those small things matter”.
Unless you are hearing impaired, it is almost impossible to imagine what flying is like when you are unable to hear airport announcements.
Deaf couple threaten to sue Delta
Even trying to communicate with the check-in agent and the staff at the gate can be challenging. This was made clear last January when a deaf couple accused a Delta of discrimination when a boarding agent refused to communicate with them in writing.